Profile - Natalie Egger

Natalie Egger

Legal Operations Manager

HometownSurrey, BC
When not at work I amGoing on bike rides with my family or baking
CertificationsLegal Lean Sigma Yellow Belt Certification
Ice Cream FlavourPeanut butter or chocolate brownie
If I wasn’t working in Legal Operations I would be A bakery owner
Book RecommendationsThe Fault in Our Stars (yes, I cried) & any personal development & business books
Community WorkSince 2013, I have volunteered over 150 hours and raised over $136,000 for my local community through collaboration with multiple corporations, teams, and volunteers.

about Natalie

I make sure our workplace processes are streamlined and efficient so our team can focus on what really matters, our clients.

With my role as the Legal Operations Manager at our law firm, I ensure that our team works efficiently and effectively to serve our clients’ needs. Having five children at home has taught me the importance of organization and planning. With over 20 years of corporate experience, I have developed expertise in document and template production, standard operating procedures, automation, and workflow efficiency. I am always looking for ways to streamline workflows and increase productivity. My unwavering passion for organization and process improvement is unparalleled. Continuously seeking opportunities to automate tasks and save valuable time, I strive to empower our team to deliver exceptional service to our clients. As the resident efficiency expert and organizational guru at our firm, I excel at optimizing workflows, enhancing productivity, and maintaining a healthy work-life balance. 

Nevertheless, my aspirations extend beyond our firm’s boundaries. My passion is driving process improvements within the Legal Operations industry that benefit our Lawyers and clients. 

I use the following methods to accomplish this: 

  • Enhanced efficiency: providing faster and more accurate services 
  • Cost optimization: reducing expenses associated with redundant tasks and manual processes  
  • Increased client satisfaction: streamlining communication channels and enhancing case management  
  • Improved accuracy and compliance: mitigating risks and errors through process improvement. 

I firmly believe in the transformative power of effective systems and am confident that we can achieve remarkable accomplishments and make a tangible impact on the legal landscape. 

I am an active member of the BC Legal Management Association (BCLMA), a distinguished non-profit organization dedicated to furthering professional development in the legal management field. 

As a result of my extensive expertise and unwavering dedication, I am poised to elevate our law firm’s operational efficiency. My goal is to drive positive change within the Legal Operations industry, and help our lawyers provide unparalleled service to our clients.